Katsh, M. Ethan. <br/><br/>
Online dispute resolution :  resolving conflicts in cyberspace / 
Ethan Katsh, Janet Rifkin. 
 - 1st ed. 
 - San Francisco :  Jossey-Bass,  c2001. 
 - xiv, 226 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 211-215) and index. 
<br/><br/><label>ISBN: </label>0787956767 
<br/><br/><label>LCCN: </label>2001029474 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Dispute resolution (Law)--Automation.<br/>Mediation--Automation.<br/>Ombudspersons--Automation.<br/>Internet.
<br/><br/><label>LC Class. No.: </label>K2390  / .K38 2001 
<br/><br/><label>Dewey Class. No.: </label>347.090285  / KAO 2001